Support
Contact Support 972 262 5200 Direct |
CyberlinkASP offers the most comprehensive overall support and service plan available for either in-house or outsourcing purposes with a higher, more consistent level of expertise and integrity. Our dedication to customer service and timely resolutions have set us apart from our competitors.
- Experienced, professional and proven IT. Our staff is an extension to your company; we have the same sense of urgency that you would expect from your own employees.
- Competent and accessible customer service with immediate response time.
- Support is always available by phone, e-mail, or our Web site.
Our Client Services and Technical Support teams are certified to operate, integrate, upgrade, maintain and engineer any work required for even the most advanced Information Technology department.
- Substantial experience with application hosting in a Windows and Citrix MetaFrame environment requiring 24/7 availability and support.
- Enterprise technical expertise, with MCSE’s, CCA, Certified Data Center Managers, and Experienced Business Process experts.
- Our Technical Service and Support department operates from 7am to 7pm CST. An on-call engineer is accessible after hours, weekends, and holidays for emergencies.
- Our Technical Service Support Team’s normal response time is immediate. High priority issues, like an unavailable server, are addressed immediately. Engineers are notified by sophisticated monitoring software the moment a server becomes unavailable.
